- Impression management
- Do’s and Dont’s at the workplace
- Concept of Formal and Casual wear at the office
- Dressing Tips for the workplace
- How to make Introductions
- Handling Business cards
- Telephone and mobile Etiquette and Protocol
- Conversation starters and openers / Small talk
- How Body language matters
- Correct postures
- Importance of Verbal and Non-verbal communication
- Importance of facial expressions in communication
- Different types of Handshakes , and the correct handshake